Privacy Policy

Ivy Health Clinic ("Ivy Health," "we," "our," or "us") is committed to protecting your personal information in accordance with BC's Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Personal Information We Collect
We may collect personal information when you:

  • Book an appointment

  • Sign up for our newsletter or educational content

  • Contact us with inquiries

  • Access or use services through our website

This may include your name, email address, contact details, health-related information (when appropriate), and other information needed to provide services or respond to your request.

We also collect certain technical information about how visitors use our website, such as IP addresses, browser type and general usage data.

2. How We Use Your Information
We use personal information to:

  • Provide and manage clinical or educational services

  • Schedule appointments and manage communications

  • Respond to questions or requests

  • Send updates or informational content, with your consent

  • Meet legal, regulatory and professional obligations

3. Consent
By providing us with your personal information, you consent to its collection, use and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or professional requirements.

4. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, disclosure or misuse. No method of transmission or storage is entirely secure.

5. Sharing Your Information
We share health information only as needed to provide your care, for example with other providers involved in your care, with your consent, or where the law requires it.

We work with trusted service providers who help us run the clinic, such as our booking and email platforms. They are required to protect your information. We do not sell or rent your personal information under any circumstances.

6. How Long We Keep Your Information
We keep personal information only as long as needed for the purposes in this policy, or as required by legal, regulatory or professional standards.

7. Your Rights
You may ask to see your personal information, ask for corrections, or withdraw consent for future communications at any time. We respond to requests within 30 business days.

You can unsubscribe from our emails at any time using the link in any email.

If you have a concern about how your information is handled, contact our Privacy Officer first. You can also contact the Office of the Information and Privacy Commissioner for BC.

8. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised date.

9. Contact Us
Questions or requests about your personal information go to our Privacy Officer, using the contact details below.

Ivy Health Clinic
202 - 2900 Pandosy St, Kelowna BC V1Y 1V9
Email: hello@ivyhealthclinic.com
Phone: (250) 410-4406
Fax: 250-980-3770